Privacy Policy
Effective Date: 28 May 2026
This privacy policy explains how HEW SIEW VEN (Coway Authorized Agent ID: HP676900), operating through this website ("we", "us", "our"), collects, uses, and protects your personal information when you visit our website or contact us. We handle personal data in accordance with the Malaysian Personal Data Protection Act 2010.
1. Who we are and how to contact us
We are authorized sales agents for Coway Malaysia. If you have any privacy-related questions, you can reach us at:
- Email: cowaysalesdst@gmail.com
- Phone: +60 11-1628 9493
2. Information we collect
We may collect personal details that you choose to provide when requesting product guidance, consultation, quotations, or service information. This may include your name, phone number, email address, installation address, and the specific products or services you are interested in.
3. Cookies and tracking technologies
Our website may use cookies, analytics tools, and advertising technologies. These tools help us analyze website traffic, understand user behavior, improve website performance, and measure the effectiveness of our marketing campaigns.
The data collected through these technologies is generally anonymous and used for statistical, analytical, and marketing purposes. You may choose to disable or remove cookies through your web browser settings at any time.
4. How we use your information
Your information is used strictly to provide the consultation services you requested. This may include:
- Providing product recommendations and information
- Responding to your inquiries
- Arranging product demonstrations, delivery, installation, or service appointments
- Following up on your requests or applications
- Providing updates regarding products, promotions, or services you have expressed interest in
5. Coway registrations and third-party processing
If you choose to proceed with a product purchase, rental plan, service subscription, or other application, the official registration, verification, and processing will be handled through the official systems of Coway (Malaysia) Sdn. Bhd.
Any personal data submitted directly into their systems is governed by their respective privacy policies and terms. We assist in guiding customers through the process but do not process sensitive payment information such as credit card details, banking passwords, or security codes through this website.
6. Sharing of information
We do not sell, rent, or trade your personal information to third parties.
We may share necessary information with Coway (Malaysia) Sdn. Bhd., their authorized service providers, installation partners, or delivery partners solely for the purpose of fulfilling your requests and providing the services you have requested.
7. Your rights
You may request access to, correction of, or deletion of the personal data we hold about you, subject to applicable legal requirements. To exercise these rights, please contact us via email or phone using the contact details provided above.
8. Brand disclaimer
This website is operated by Coway authorized sales agents to provide consultation, marketing, and customer support services.
This is not the official website of Coway (Malaysia) Sdn. Bhd. All trademarks, logos, product names, images, and brand names displayed on this website belong to their respective owners and are used solely for promotional and informational purposes in our capacity as an authorized sales team.